Dear Valued Customers,
We strive to improve accessibility for our customers with disabilities. Weencourage your comments, questions and suggestions about the provision of ourgoods or services to people with disabilities. Please contact Human Resourcesby mail, by phone at (905) 814-7212 or by email at hrmanager@Eastern.com toshare your comments.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005(AODA), Eastern College Business Technology Healthcare Inc. (Eastern College)has developed a policy to ensure that persons with disabilities have equalaccess to programs, services and activities at the College.
2. Our vision
The vision of Eastern College is to improve lives by sharing our knowledge ofinformation and technology.
3. Our commitment
In fulfilling our vision, Eastern College strives at all times to provide itsgoods and services in a way that respects the dignity and independence ofpeople with disabilities. We are also committed to giving people withdisabilities the same opportunity to access our goods and services and allowingthem to benefit from the same services, in the same place and in a similar wayas other customers.
4. Providing goods and services to people with disabilities
Eastern College is committed to excellence in serving all customers includingpeople with disabilities and we will carry out our functions andresponsibilities in the following areas:
When requested, we will communicate with people with disabilities in ways thattake into account their disability.
We will train staff who communicate with customers on how to interact andcommunicate with people with various types of disabilities guided by theprinciples of dignity, independent and equality.
Upon request, customers with disabilities will be offered alternativecommunication formats that will meet the needs of the customer within areasonable time frame.
We are committed to providing fully accessible telephone service to ourcustomers. We will train staff to communicate with customers over the telephonein clear and respectful manner.
We will offer to communicate with customers via alternative forms ofcommunication if telephone communication is not suitable to their communicationneeds or it is not available.
4.2 Assistive Devices
We are committed to serving people with disabilities who use assistive devicesto obtain, use or benefit from our goods and services. We will ensure that ouremployees and volunteers are trained and familiar with various assistivedevices that may be used by customers with disabilities while accessing ourgoods or services. Exceptions may occur in situations where Eastern College hasdetermined that the assistive device may pose a risk to the health and safetyof a person with a disability or the health and safety of others on thepremises. As a result of this, if a customer with a disability is preventedfrom accessing goods or services at Eastern College, Eastern College willaccommodate the customer by providing an alternative solution, in a timelymanner, when and where feasible.
It is the responsibility of the customer with the disability to ensure that hisor her assistive device is operated in a safe and controlled manner at alltimes.
4.3 Billing / Student Enrolment Contracts
We are committed to providing accessible invoices to all of our customers. Wewill make every effort to provide our customers with invoices in alternativeaccessible formats in a timely manner upon request.
We will answer any questions customers may have about the content of theinvoice in person, by telephone or e-mail.
5. Use of service animals and support persons
We are committed to welcoming people with disabilities who are accompanied by aservice animal on the parts of our premises that are open to the public andother third parties. We will also ensure that all employees, volunteers andothers dealing with the public are properly trained in how to interact withpeople with disabilities who are accompanied by a service animal.